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FAQ – FREQUENTLY ASKED QUESTIONS

What services do you offer?

We deliver 50 clean and fresh nappies to you twice a week, Mondays and Thursdays, and collect your full nappy bucket for washing. 

If we’re washing your personal nappies, you are welcome to add baby clothes, receiving blankets etc. to your bucket, up to 6 kg. We are happy to wash baby clothes and other laundry if you’re on our rental plan too (please enquire for pricing), just please note we don’t iron at this stage.

We also offer nappy stripping (thrush treatment), elastics replacement, wool cover lanolising, replacement of snaps and velcro. Please enquire for costs. Our complete rental solution includes wet bags, cloth wipes, and three adorable waterproof covers per delivery.

What kind of nappies do I get in your rental service?

Each delivery contains 50 nappies to last you for 3 or 4 days. 10 of these are terry fitted nappies. 15 are cotton knit flats that you need to fold. 15 are hemp flats – soft and super absorbent. 10 are brushed and indian cotton prefolds which you simply wrap around baby and fasten. To be fully water proof you need to put a cover over your nappies. All of our nappies are 100% natural fabrics, either cotton or hemp. The staydry liners are synthetic microfleece.

Folding? EEK?! Aren’t we living in the 21st century now?

Honestly, it’s not difficult. You’re busy learning far more tricky things as a new mom! We promise you’ll be able to do it in the dark on 2 hours sleep. We show you everything you need to know. A babyshower demo is a great time to learn!

Also, we’re not talking about bulky towelling squares, pins and leg leaks. Our cloth solutions are neat, trim, and super super cute. Cloth has come a long way since the previous century 😉

My nappies are precious! How can I trust someone else with my gorgeous stash?

We completely understand this. Lisl was a cloth mom for 7 years and loved her nappies in a way she cannot sensibly explain. She owned more than 80 nappies from Alva to Zappy Nappy and everything in between. Everyone at Bum’s the Word is an experienced cloth mom. We know how precious your nappies are, and we know exactly how to take great care of them. Cloth is our passion.

My child has a sensitive skin – can you use a different powder/liquid?

Sure! Just let us know what you prefer – or let’s formulate a plan together if you’re still trying to find out what works.

Are dirty nappies OK in the bucket for 3 days? Won’t they smell?

Many nappy services overseas are twice weekly. Just keep the lid on! Ideally you’d “dunk and swish” poo nappies before binning. You can also put a few drops of lavender or tea tree oil in the bucket. Bad smells wash out amazingly well with a little vinegar. You could also use biodegradable dog poo bags to put nappies into before putting in the bucket.

If there is demand for more frequent service we will address this – so please let us know.

Sorry, but … gross. I’m a bit shy about handing over a bucket of poop.

I don’t think you understood the bit about how much we love nappies. We’ve all had our own babies. We know they can be pretty grim. We have the necessary safety equipment. Don’t worry about us 😉

Will you stuff my pocket nappies?

Yes! Hey, we’ll unstuff them too 😉

I’d love to cloth diaper but I have no idea where to start. Can you help?

Absolutely, put the kettle on and Lisl will gladly drop in to tell you all about it!

I’m worried about thrush. Would a service like this spread it around?

Thrush is the enemy and must be nipped in the bud! Your personal nappies are NEVER washed with anyone else’s. A vinegar rinse of each wash ensures optimal hygiene at all times.

My baby has thrush. Can you help?

Please let us know if you are battling thrush, so that we can advise on how to rid your stash of this extremely annoying and damaging fungus, and/or strip your nappies for you.

Problems! Why is cloth not working for my baby?

Let us help you indentify your particular problem/s. A good wash routine is the best place to start solving them. Some babies have difficulty with synthetic fabrics, which is why our rental service nappies are all 100% cotton.

What areas do you service? 

Cape Town southern suburbs and South Peninsula. Drop us a line to request a new area – we are keen to expand.

Do I need to buy a bucket?

Our rental nappies come with a bucket each delivery. If we are washing your own nappies, we are happy to supply you with as many Bum’s the Word buckets as you need (generally two), for a returnable deposit of R50 per bucket. 

I have more than one bum. Do you offer discounts?

Absolutely. If you have more than one cloth bum we reckon you need all the help you can get. Please enquire.

Do you do gift vouchers?

Yes! A few weeks of nappy washing is a wonderful baby shower gift or way to take some pressure off a family having a busy time. Everything you need for the first month of diapering is R1600.00 (nappies, wipes, bags, bucket, covers). What an amazing way to help a new family and save the world at the same time!

What is your absolute favourite nappy of all time?

The million dollar question! As a brand, Thirsties AIO. Cute prints, trim fit, and decently thirsty. I was never a big fan of pockets except Baby Wizards (now Elf diapers), they have a great fit. My very first lot was a set of Bumgenius which were great and outlasted two babies so they did extremely well. And I loved my local WAHM nappies especially Mini Matters terry fitteds combined with a wrap cover. It took me far too long to try wool covers but when I did, I couldn’t get enough of them – so, Sloomb woolies have got to go on this list too, along with the kooky handknitted ones from Granny. I once had a Sassybumz Ponies AIO which made me hyperventilate with excitement whenever I could bring myself to use it. How long have you got? Better put the kettle on. – Lisl

Bumgenius were my favourite because they’re so cute and they fit so well. But old towelling flats did most of the everyday work. I bought some PEP covers and adjusted the elastics to fit a bit better. Soft muslin squares were perfect for the newborn stage when I had to wash almost daily. – Melody